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Datenschutz

 

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This Privacy Policy describes how cosmeris.de collects, uses, and discloses your personal information when you visit, use the services, or make a purchase from vapormundum.com or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

  • Shopping information including the items you view, put in your cart or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Wix.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Wix, see https://www.wix.com/legal/cookies.

  • Cookies:

    • It might be helpful to describe the specific types of cookies used on your website, their functionalities, and how users can adjust their cookie settings or block cookies

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners, including Wix, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category Categories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.​

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Use of AI Chat Button

Our website offers you the option to interact with an automated system through an AI Chat Button , This AI-powered feature is designed to assist you with inquiries, product information, or support when using our services.

What Data is Collected?

When you use the AI Chat Button, the following data may be processed:

  • Chat Content: Any information you input into the chat (e.g., questions, comments, or requests).

  • Usage Data: Information about your interaction with the AI chat (e.g., time of use, duration of interaction, and frequency of requests).

  • Technical Information: Similar to other features of the website, we automatically collect technical data such as IP address, browser type, device type, and other connection data.

How is This Information Used?

The data collected through the AI chat is used to:

  • Respond to your inquiries and provide personalized assistance.

  • Analyze and improve the performance of the AI system.

  • Offer additional services or features based on your requests.

Who Has Access to This Data?

The data collected through the AI chat may be processed by us or our service providers who are responsible for providing the AI chat system. This data will not be used for other purposes than those mentioned above unless we have your explicit consent.

Data Protection and Security

We implement appropriate security measures to protect your data collected in connection with the use of the AI chat system. Please note that the AI chat may sometimes rely on automated systems to generate responses without direct human interaction.

Your Rights

You have the right to access and delete the data collected through the AI chat, as described in the previous sections of this Privacy Policy.

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Use of Instagram and TikTok

Our website and services utilize features from social networks, specifically Instagram and TikTok, to interact with our users and share our content. If you view, interact with, or share our content on these platforms, data about your usage of these platforms may be processed. Below, we explain how we handle the data that is collected in connection with Instagram and TikTok.

Instagram

When you visit our Instagram page or interact with our Instagram content (e.g., by liking, commenting, or sharing posts), Instagram may collect certain personal data, such as your interactions with our content and other information related to your profile.

We have no control over how Instagram processes this data. For more information on how Instagram processes your data, please refer to the Instagram Privacy Policy (https://help.instagram.com/519522125107875).

TikTok

Similar to Instagram, we also collect certain user data when you interact with our TikTok profile (e.g., by viewing, liking, or commenting on videos). TikTok processes this data according to its own privacy policy.

For more information on how TikTok processes your data, please refer to the TikTok Privacy Policy (https://www.tiktok.com/legal/privacy-policy?lang=en).

Data Processed

  • Interaction Data: Any interactions with our posts on Instagram or TikTok, such as liking, commenting, or sharing content.

  • Usage Data: Information on how you interact with our social media profiles, including the use of features like "Follow," "Like," or "Share."

  • Device Data: Instagram and TikTok may collect information about the devices you use to access their platforms (such as IP address, operating system, and browser type).

Purpose of Data Use

The data collected by Instagram and TikTok is used by us to improve our social media activities, communicate with users, and analyze engagement on these platforms.

Legal Basis

The processing of your data by Instagram and TikTok is based on your consent (Article 6(1)(a) GDPR), which you grant by interacting with our profiles on these platforms.

Your Rights

You have the same rights as with other processing activities: you can access, correct, or delete the data Instagram and TikTok collect about your interactions, by adjusting the settings in your profile on these platforms.

Please note that we have no control over the data collection and processing by Instagram and TikTok, and these platforms have their own privacy policies which you should also review.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

  • Processing by Third Parties:

  • If third-party vendors (such as payment service providers or marketing partners) access personal data, you should clarify how this data is processed and whether and how users are informed by these third parties. It could also be useful to provide links to the privacy policies of these third parties.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Legal Basis for Processing According to Art. 6 GDPR

The processing of your personal data is based on the following legal grounds:

  • Consent (Art. 6 para. 1 lit. a GDPR): If you have given us your consent to process your personal data for specific purposes, the processing will be based on your consent.

  • Contractual Fulfillment (Art. 6 para. 1 lit. b GDPR): The processing of your data is necessary to fulfill a contract with you, such as processing orders or providing services.

  • Legitimate Interests (Art. 6 para. 1 lit. f GDPR): In certain cases, we process your data to protect our legitimate interests, such as improving our services, preventing fraud, or communicating with you.

  • Legal Obligations (Art. 6 para. 1 lit. c GDPR): We process your data to comply with legal obligations, such as tax or accounting requirements.

Consent

If we process your personal data based on your consent, you have the right to withdraw this consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can withdraw your consent at any time by using the following methods:

  • By changing your settings in your user account.

  • By contacting us via email or through the contact form on our website.

Retention Periods

We store your personal data only as long as necessary to fulfill the purposes for which it was collected. After that, the data will either be deleted or anonymized. The retention periods depend on the type of data and the respective legal requirements. For example:

  • Contractual Data: We store your order data for the duration of the contractual relationship and for a minimum of 10 years to comply with tax and accounting obligations.

  • Marketing Data: If you have consented to receive marketing communications, we store your data as long as you remain in contact with us, unless you withdraw your consent.

Processing of Special Categories of Personal Data

We do not process special categories of personal data, such as health data, political opinions, or religious beliefs. Should this be required in exceptional cases, we will inform you separately and obtain your explicit consent.

Data Portability

You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transfer this data to another data controller, where technically feasible. This right applies only to data that we process based on your consent or for the performance of a contract.

Right to Lodge a Complaint with a Supervisory Authority

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the competent supervisory authority. The contact details of the relevant authority are:

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COSMÉRIS

Thomas Pehr
Grillerberg 14, 84431 Rattenkirchen
015228683716
cosmeris37@gmail.com

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Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at cosmeris37@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

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​​​​​Barrierefreiheit​

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Commitment to Accessibility

COSMÉRIS by Thomas Pehr is committed to ensuring the accessibility of its website and strives to make information and services accessible to all users, including those with disabilities. This Accessibility Statement applies to the website [www.cosmeris.de] (hereinafter referred to as "our website").

Accessibility of the Website

We have developed our website in compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 to ensure accessibility. We have taken measures to ensure that the website is maximally accessible, even for users with various impairments.

Scope of Accessibility

We strive to meet the following requirements:

  • Navigation: All content is navigable via keyboard, and important interactive elements have visible focus indicators

  • Colors and Contrast: The color scheme of our website meets the recommended contrast ratios to ensure sufficient readability for users with visual impairments.

  • Text and Fonts: We use easily readable fonts and ensure that the text size can be adjusted without making the website unusable.

  • Forms and Input Fields: All forms are clearly structured and equipped with descriptive labels.

Non-Accessible Content

Despite our efforts, some content or features on our website may not fully comply with the WCAG 2.1 requirements. This includes:

  • Dynamic Content: Some interactive elements and dynamic content on our website, such as forms or embedded media, may not fully meet accessibility standards.

  • Certain PDF Documents: Some older PDF documents on our website may not be fully accessible.

We are continuously working to make all content and features fully accessible. If you encounter any barriers that make access difficult, please contact us.

Contact for Accessibility Feedback

We want to ensure that our website is accessible to all users. If you have any difficulties or find a feature on our website inaccessible, please let us know so we can take appropriate action. Please contact us via:

Accessibility Review

This Accessibility Statement was last reviewed on [Date of last review]. We regularly review the accessibility of our website to ensure that all new content complies with current standards.

Summary

We are aware that ensuring full accessibility is an ongoing challenge, and we are actively working to improve the accessibility of our website. Your feedback is very important to us.

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